Delete Your Account & Data — Matjar
How to request account deletion
You can ask us to permanently delete your Matjar account and its associated data at any time. Choose either option:
- Email request (recommended): send an email to [email protected] from any address, with the subject "Matjar Account Deletion Request" and include the phone number you used to sign in. We verify ownership of that number, then delete the account.
- In-app: open Profile, tap Delete account, then tap Delete. This removes your account, profile, listings and their photos. You can also delete individual listings from My Listings at any time.
Requests are completed within 30 days; most are handled within a few business days.
What gets deleted
- Your account and sign-in identifier (phone number).
- Your profile data (display name and profile photo, if provided).
- All of your listings and uploaded listing photos.
- Saved favorites and app preferences tied to your account.
What stays
Messages you already sent stay with the person you sent them to.
What may be kept, and for how long
- Records we are legally required to retain, or that are needed to handle abuse, fraud, or safety reports (including child-safety reports), may be kept for up to 90 days after deletion, then permanently removed.
- Anonymous, aggregated diagnostics that cannot identify you may be retained.
Contact
Saifullah Ahad
Email: [email protected]
Privacy policy: https://privacy.saifullah.ai/matjar